Venue: 50th Anniversary Memorial Hall & Online

28 th June (Mon)   


16:30           Opening


Welcome Speech

  • Masahide Ishihara, Dean of the Faculty of Global and Regional Studies, University of the Ryukyus
  • Enrico Panai, President of EATSA


16:45           Keynote Address

  • Joseph Cheer, Wakayama University, Japan

“On Resilience, Human Flourishing and Tourism at the Periphery: A Therapeutic Landscapes Treatise”

  • Keir Reeves, Federation University, Australia

“Arguing for a broader role of heritage tourism institutions as a strategy for post-covid renewal”
18:15           Tourism Café Lab: Surrounding the keynote speakers


19:30           Parallel Session

Room 1 – Session Chair: Prof. Desmond Wee

Presenter Title Affiliation


Januschka B. I. Schmidta

Leonieke Boldermanb

Arie Stoffelenc

Peter Grooted

Happy Places – How the attachment to sacred heritage sites contributes to the well-being of domestic tourists and worshippers in Japan University of Groningena,b,c,d  


2 Kitti Hiezl Conceptualizing and measuring personalization; a scoring model measuring online personalization levels of hotel services University of Pannonia 19:50


Enrico Panai The Ethics of AI in the age of hypertourism University of Sassari  


4 Min Xiangkai What caused Chinese talents to leave from Japanese companies?: To analyze the reason of Chinese talents leaving office in the service industry by Two-factor theory University of the Ryukyus 20:30
5 Ricardo Nicolas Progano  Service quality mechanisms of religious tourism: An examination on Shugendo guides Wakayama University 20:50


Room 2 – Session Chair: Dr. Kevser Çınar

Presenter Title Affiliation
1 Julia Gerster-Damerowa

Akihiro Shibayamab

Madoka Ono, Tohokuc

Sebastien Boretd

Framing Post-Disaster Dark Tourism ten years after the Great East Japan Earthquake


Tohoku Universitya,b,c,d  


2 Petra Gyurácz-Németha

Katalin Formádib

Tourism bachelor students’ career choices under the shadow of COVID-19 University of Pannoniaa,b 19:50
3 Marine L’Hostis Chinese tourists’ representations about Nice and France: a reversal of the gaze University of Angers  


4 Kaede Sanoa

Hiroki Sanob

Yuji Yashimac

Hajime Takebatyashid

Comparing the effects of cognitive and affective messages on tourist destination promotion Wakayama Universitya,c,d

Ritsumeikan Universityb

5 Ali Afshara

Maryam Khazaeeb

The development process of the pilgrimage tourism in the surrounding historical fabric of Imam Reza Holy Shrine (Mashhad City- Iran) Eqbal Lahoori Institute of Higher Educationa,b  




29 th June (Tue)    


16:30           Keynote Address

  • Tetsuji Matsubayashi, Sasayuri-ann, Japan

“RETROFUTURISM with GLOCALIZATION toward the future ~ Small is Beautiful

& Sustainable ~”

  • Mi-Hea Cho, Sejong University, South Korea

“The factors influencing online learning during the COVID-19 Pandemic”


18:00           Tourism Café Lab: Surrounding the keynote speakers


19:30           Parallel Session

Room 1 – Session Chair: Dr.Yanki Hartijasti


Presenter Title Affiliation
1 Tamara Ratz The role of ethics and emotions in service quality management in the context of the Covid-19 pandemic Kodolanyi Janos University 19:30


Hiroki Sanoa

Kaede Sanob

Mobility-as-a-Service (MaaS) in sustainable tourism destination development: A case study of Japan Ritsumeikan Universitya

Wakayama Universityb



Petra Gyurácz-Németha

Ketti Hiezlb

Corporate Social Responsibility from the hotel guests’ perspective – Do they see the traces of CSR? University of Pannoniaa,b 20:10
4 Marek Nowackia

Joanna Kowalczyk-Aniolb

Exploring gastronomic experiences in Krakow: automated topic modelling of TripAdvisor reviews WSB University in Poznana

University of Lodzb

5 Mona Erfanian Salim The Story of City and Urban Tourism Iqbal Lahoori Institute of Higher Education 20:50




Room 2 – Session Chair: Prof. Tsung-Hsien Tsai  

Presenter Title Affiliation
1 Anne-Marie Lebruna

Roxane Corbelb

Patrick Bouchetc

Beer Tourism and craft beer: a vision of French people through free-association method University of Burgundya,b,c 19:30
2 Aleksander Panasiuka

Halyna Zubrytskab

The role of the media in influencing the functioning of the tourism destination of Crimea Jagiellonian Universitya,b 19:50
3 Che-Jen Sua

Yi-Fang Lanb

Culture, ideology, and response bias in adolescents’ self-reported influential behavior Fu Jen Catholic Universitya

Wakayama Universityb

4 Eunice Tana

Simon Teohb

Gone in a Flash: Social Sustainability Impacts at a World Heritage Site Murdoch Universitya,b 20:30
3 Malgorzata Ogonowskaa

Sauveur Giannonib

Dominique Torrec

Regulating short-term rental platforms: where, how and in the interest of whom? Université Paris 8, LEDa

Universit`a di Corsicab

Université Côte d’Azurc




30 th June (Wed)


16:30           Keynote Address

  • Hideki Endo, Ritsumeikan University, Japan

“Potential of Tourism both Post- and During-COVID-19: For the Dialectic Demonstration of Shifting from “Gift of Risk” to “Gift of Hospitality”


  • Suchada Chareabpunsirikul, Bangkok University International, Thailand

“MICE Industry in Thailand and how we cope with Covid-19 pandemic”


18:00           Tourism Café Lab: Surrounding the keynote speakers


19:30          Parallel Session

Room 1 – Session Chair: Dr. Ali Afshar

Presenter Title Affiliation


Madhuri Sawanta

Archana Biwal Sodyb

Major Factors Affecting Employee Turnover in the Tourism Industry: With Special Reference to Travel Agencies and Tour Operators of Pune City Dr Babasaheb Ambedkar Marathwada Universitya

Maharashtra State Institute of Hotel Management & Catering Technologyb

2 Kevser Çınar Social Innovation Perception Differences Regarding the Characteristics of Tourism Enterprises: A Case Study in Ankara Necmettin Erbakan University 19:50


Marica Mazurek Spa tourism and its role in the post COVID-19 period in Slovakia University of Žilina 20:10
4 Tsuyoshi Kigawa Characteristics of Japanese tourism films from the perspective of management side of Japan World’s Tourism Film Festival Wakayama University 20:30
5 Shunsaku Hashimoto Considering the concept of “Treating Employees as Customers” in Internal Marketing University of the Ryukyus 20:50



Room 2 – Session Chair: Prof. Che-Jen Su

Presenter Title Affiliation
1 Yoichi Shigetani Theoretical Background of LCC Operation Kwansei Gakuin University 19:30
2 Tsung-Hsien Tsai To do or not to do? Evaluation of service innovations in the lodging facility National Quemoy University 19:50
3 Yoko Asato Considering Heritage Tourism through the History of Pineapple Boom in US Occupied Okinawa and Taiwanese Immigrants’ Contribution Doshisha University 20:10
4 Oscar Tiku Distribution and transmission of tourism-led effects: A case study of West Papua Province, Indonesia Tokyo Metropolitan University 20:30
5 Shunsaku Hashimoto Considering the concept of “Treating Employees as Customers” in Internal Marketing University of the Ryukyus 20:50



1 st July (Thu)


16:30           Panel Discussion: Case of social development

  • Jay Biggs, Proncipal Commercial Offocer, U.S.Commercial Service

“ Hospitality Management education in the U.S.”

  • Yoshihiko Ono, Social Insurance Labor Consultant.

“ “The impact of social security coverage expansion for the social development: the case of Indonesia”


18:15           General Assembly



Tourism Café Lab

Tourism Café Lab is a dialogue space to share new ideas and increase collaboration, stimulating exchanges between the conference’s participants for a collective discussion on tourism issues with integration of founding products to real operation.